Terms & Conditions

1. Acceptance of Terms

By accessing and using the Luton Hospital Pharmacy website, mobile services, online ordering platform and pharmacy services, you agree to comply with and be bound by these Terms and Conditions.

If you do not agree with any part of these terms, you should discontinue use of our services immediately.

2. Pharmacy Services

Luton Hospital Pharmacy provides pharmaceutical products, prescription fulfillment, medication refills, healthcare products, consultation services and delivery services where applicable.

• Medicine ordering and dispensing
• Prescription review and validation
• Pharmacy consultation services
• Medication refill services
• Health product sales
• Delivery and pickup services

3. Prescription Medicines

Certain medicines require a valid prescription from a licensed healthcare practitioner.

By submitting a prescription, you confirm that:

• The prescription is authentic and valid.
• You are the intended patient or authorized representative.
• The information provided is accurate.
• You consent to pharmacist review where necessary.

Luton Hospital Pharmacy reserves the right to reject, delay or request clarification regarding any prescription.

4. User Accounts

Users may create accounts to manage orders, prescriptions, delivery addresses and account information.

You are responsible for:

• Maintaining account confidentiality.
• Protecting your login credentials.
• Ensuring account information remains accurate.
• Reporting unauthorized access immediately.

5. Product Availability

Product availability may change without notice.

We reserve the right to:

• Modify product listings.
• Update pricing.
• Limit product quantities.
• Discontinue products.
• Cancel unavailable orders.

6. Pricing & Payments

All prices displayed are subject to change without prior notice.

Payments may be made through approved payment methods including:

• M-Pesa
• Visa
• Mastercard
• Approved electronic payment methods

Orders are only processed upon successful payment verification.

7. Delivery Services

Delivery timelines are estimates and may vary depending on:

• Location
• Product availability
• Weather conditions
• Traffic conditions
• Regulatory requirements

Delivery charges may apply depending on location and service type.

8. Returns & Refunds

Due to healthcare and pharmaceutical regulations, medicines may not be returnable once dispensed, except where required by law or where products are defective, incorrect or damaged.

Refund requests will be reviewed on a case-by-case basis.

9. Healthcare Information Disclaimer

Information available on this website is provided for general educational purposes only.

It does not replace professional medical diagnosis, treatment or advice from qualified healthcare providers.

Always consult a healthcare professional before making medical decisions.

10. Limitation of Liability

Luton Hospital Pharmacy shall not be liable for indirect, incidental or consequential damages arising from the use of our services except where required by law.

11. Intellectual Property

All website content including text, graphics, logos, software, designs and branding remains the property of Luton Hospital Pharmacy unless otherwise stated.

Unauthorized reproduction or distribution is prohibited.

12. Privacy & Data Protection

Personal and medical information is handled in accordance with our Privacy Policy and applicable data protection laws.

View Privacy Policy

13. Electronic Communications

When you use our website, submit forms, place orders or contact us electronically, you consent to receive communication from us electronically where applicable.

14. Account Suspension or Termination

We reserve the right to suspend or terminate user accounts involved in fraud, misuse, abuse of services or violation of these Terms and Conditions.

15. Force Majeure

Luton Hospital Pharmacy shall not be responsible for delays or failure to perform services caused by events beyond our reasonable control, including natural disasters, power outages, strikes, government restrictions or other emergencies.

16. Modifications to Terms

We reserve the right to update these Terms & Conditions at any time without prior notice.

Updated versions will be published on this page.

17. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of the Republic of Kenya.

18. Contact Information

For questions regarding these Terms & Conditions, please contact us: